Hasbro releases official statement on issues with Fun Publications online security

Various members of the fan community have been reaching out to Hasbro in many different ways to express their displeasure over the credit card security issues within Fun Publications, and Fun Publications’ reaction to those issues.  Through their PR firm, Hasbro has released the following statement:

“To the G.I. Joe and Transformers fan communities and Fun Publications customers,

Thank you for bringing your concern to our attention and for giving Hasbro the opportunity to respond to a matter that impacts its G.I. Joe and Transformers brands.  Please know we take all consumer concerns very seriously and are in regular contact with Fun Publications (our licensee) about the possibility of a breach in security to their online purchasing system for the G.I. Joe and Transformers Collectors’ Clubs.  Fun Publications is also taking this matter very seriously and is diligently working at identifying any problems, the number of customers affected and ways to ensure it does not happen to any more customers. Hasbro wants consumers to have a positive experience at all touch points for its brands, including transactions with its licensees.  As such, we are confident that Fun Publications has detailed instructions and pertinent information available for those consumers who believe they may have been targeted by credit theft via their portals.

Based on our extensive conversations with the Fun Publications team Hasbro wants to convey the following to the fan communities:

Fun Publications has assured us that they are taking necessary measures to curb additional issues, and they are working with third party experts to identify the problem.  They anticipate knowing and communicating the cause of the breach as soon as possible to those affected.

– They believe that the number of customers affected is low relative to the volume of sales transactions made.

– However, if you believe fraudulent charges have been made to your credit card after making a purchase with any portals for the G.I. Joe or Transformers Collectors’ Clubs, we urge you to contact Fun Publications immediately and provide them with the information requested at <https://www.transformersclub.com/tccccinfo.cfm> or <http://gijoeclub.com/ccinfo.cfm> by using the “Contact Us” link at the bottom of these pages.

– Fun Publications can also be reached at the following number for additional consumer affairs inquiries relating to the G.I. Joe and Transformers Collectors’ Clubs at (817) 448-9863during regular business hours.

– As more information becomes available, they will be contacting all affected customers who have notified them about the issue.

Thank you again to all of the fans of our Transformers and G.I. Joe brands for their continued support and for the opportunity to respond to this matter.”

The ultimate resolution of this situation remains unknown, but here’s hoping things get back to normal for all involved.

  • Ben

    “– They believe that the number of customers affected is low relative to the volume of sales transactions made.”
    What? The fact that customers were affected and continue to be affected is the issue not how many people haven’t been affected (yet).

    All the info the Club is requesting to figure out their security breach is ridiculous. They’ve already lost my credit card information and who knows what else of my personal information so I don’t feel real good about sending them more especially since what they want is so inconsequential to the issue at hand. I simply told my credit card company it was the Club’s fault when I called them about the fraudulent charges.

  • http://www.facebook.com/people/Gijoe-Carlos/100001122979254 Gijoe Carlos

    I agree, 159.99 charged to some florist on ill. crazy. now i have to wait for a dispute to clear before i can get my $ back. I hope they take care of this soon and hook us up for our inconvenience.

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  • Doranjayster

    Man, I just saw a weird pending charge on my card. I am worried.

  • LockOn

    My pending charge is also in Illinois to a medical foundation. I am canceling my card.

  • LockOn

    This sucks